Refund policy

At Smash Racket, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.

ELIGIBILITY FOR RETURNS
To qualify for a return, your item must meet the following conditions:

  • It must be in the same condition as when you received it.
  • The item must be unused and in its original packaging.
  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at contact@thesmashracket.com. Once your return request is approved, we’ll provide detailed instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

For any return-related questions, feel free to reach out to us at contact@thesmashracket.com.

DAMAGES AND ISSUES
We kindly ask that you inspect your order upon receipt. If you discover any defects, damages, or receive the wrong item, please contact us immediately. Our team will evaluate the issue and work to resolve it promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS
The following items are not eligible for returns:

  • Custom products (e.g., special orders or personalized items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have questions about a specific item, please contact us for assistance.

EXCHANGES
To exchange an item, the quickest method is to return the original item (following the return process outlined above). Once the return is accepted, you can place a new order for the desired item.

REFUNDS
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at contact@thesmashracket.com.

Thank you for shopping with Smash Racket! We’re here to ensure your experience is as smooth as possible.